Limits
Platform rules from Meta and limits inside Reachlee that affect what automations and the AI connector can do.
Meta platform rules
- 24-hour messaging window. Free-form DMs only within 24 hours of the person's last message. Reachlee never sends outside it.
- One private reply per comment. The first message to a commenter is the private reply; the conversation continues once they tap or reply.
- No first contact. A business cannot start a DM with someone who has never messaged or commented. There is no broadcast feature.
- Media to non-followers. Instagram can refuse button templates to people who do not follow the account, so links to non-followers are sent as text first.
- Rate limits. Meta limits messaging per account per hour. Reachlee paces sends and pauses an account automatically when Meta asks it to.
Reachlee limits
| Limit | Value |
|---|---|
| Connected accounts | 1 Free · 3 Pro · 10 Business |
| DMs per month | 1,000 on Free, unlimited on paid plans |
| Leads | 10 on Free, unlimited on paid plans |
| Analytics range | 30 days on Free, lifetime on paid plans |
| Posts per comment automation | 10 |
| Follow-up delay | 30 minutes to 20 hours |
| AI connector connections | 10 per user |
| AI connector calls | 60 reads and 10 writes per minute per connection |