Terms of Service

Effective: 15 May 2026

These Terms govern your use of Reachlee. By creating an account or using the service, you agree to these Terms. Please read them carefully.

1. The Service

Reachlee provides Instagram DM automation. You connect your Instagram Business or Creator account through Meta's official Instagram Graph API, configure automations (auto-DM from comments, story replies, follower gates, lead capture, and similar), and we run them on your behalf within the limits Meta sets.

2. Your Account

You must be at least 18 years old to use Reachlee.
You must be the owner, or have explicit permission to operate, the Instagram account you connect.
You are responsible for keeping your sign-in credentials safe and for all activity that occurs under your account.
One person or business per account. Sharing a single account across multiple businesses is not permitted.

3. Acceptable Use

You agree not to use Reachlee to:

Send unsolicited messages, spam, or harass any Instagram user.
Contact users outside Instagram's 24-hour messaging window. We enforce this window automatically and will block sends that would violate it.
Violate Instagram's or Meta's Platform Terms, Community Guidelines, or any applicable law.
Send content that is illegal, deceptive, fraudulent, defamatory, or that infringes intellectual property rights.
Resell, sublicense, or white-label the service.
Attempt to reverse-engineer, scrape, or interfere with the service.

We may suspend or terminate accounts that violate these terms, without refund.

4. Subscription, Billing & Cancellation

Free plan — no card required, no time limit. Subject to the usage caps published on our pricing page.
Pro plan — $9 / month or $90 / year, billed through Dodo Payments.
You can cancel anytime from the in-app billing settings.
Refunds. We do not issue refunds for the current billing period. When you cancel, you keep Pro access until the end of the period you have paid for, after which your account reverts to the Free plan.
We may change pricing for future renewals with at least 30 days' notice. The new price applies on your next renewal; you can cancel before then if you do not agree.
Failed payments may result in temporary suspension of Pro features until billing is resolved.

5. Your Content

You retain ownership of the DM templates, automations, contact data, and messages associated with your account. By using Reachlee you grant us a limited license to store, process, and transmit that content solely for the purpose of operating the service for you.

6. Service Availability

We aim to keep Reachlee available continuously, but we do not guarantee 100% uptime. Maintenance, third-party outages (Instagram, AWS, Dodo Payments), and rate limits imposed by Meta can interrupt service. We are not liable for losses caused by such interruptions.

7. Compliance with Meta

Reachlee operates within the boundaries of Meta's Instagram Platform terms. If Meta changes those terms, revokes our app permissions, or rate-limits API usage, the affected features may stop working. We will communicate material changes when we become aware of them, but we cannot guarantee continued availability of any Instagram-dependent functionality.

8. Disclaimer of Warranties

Reachlee is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, Reachlee will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising from or relating to the service will not exceed the amount you have paid us in the twelve (12) months preceding the claim.

10. Termination

You may stop using Reachlee or delete your account at any time. We may suspend or terminate accounts that breach these Terms or pose a risk to Meta, our other users, or our infrastructure. On termination, your access to the service ends; data retention is handled per our Privacy Policy and Data Deletion page.

11. Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of the competent courts in India.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app at least 14 days before they take effect. Continued use of Reachlee after that date constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Email tusharkapil63@gmail.com.