# How to Cancel ManyChat (2026): Steps, Refunds, Alternatives > How to cancel your ManyChat subscription, what happens to your flows and contacts afterwards, ManyChat's refund policy, and what to switch to if you only automate Instagram. Guide # How to cancel ManyChat — and what to switch to The full exit checklist: how cancellation works, what happens to your flows and contacts, whether you can get a refund, and the cheapest way to keep your Instagram automations running. Updated August 2026 · Human-verified [Try Reachlee free ](/app/) 1,000 DMs/month on Reachlee's free plan · official Meta API ## How to cancel ManyChat As of August 2026, cancelling ManyChat is self-serve: log in to the web dashboard, go to Settings → Billing, and cancel your paid subscription there. Your account downgrades to the Free plan at the end of the current billing period — you keep paid access until then. Note that cancelling the subscription, deleting your ManyChat account, and disconnecting your Instagram channel are three separate actions. Exact menu labels change occasionally, so check ManyChat's own help center (help.manychat.com) for the current path if the billing screen looks different. 1Cancellation is self-serve from Settings → Billing in the web dashboard — no support ticket needed 2You keep paid features until the end of the billing period, then drop to the Free plan (\~25 contacts/month since March 2026) 3Flows aren't deleted on downgrade, but they're capped by Free-plan limits — export contacts before you cancel 4Refunds: ManyChat's stated policy generally doesn't prorate unused time — check their terms before assuming otherwise How it works ## Before you cancel: a 10-minute checklist 01 ### Export your contacts and leads Your contact list is the asset you actually built. Export it from ManyChat while you still have full access — emails, names, tags. Whatever tool you move to, this is what you'll want to bring with you. 02 ### Write down the automations you actually use Most accounts run 2–3 automations day to day: a comment-to-DM on posts, a story-reply automation, and a keyword reply. List yours with their trigger keywords and message text — this makes rebuilding elsewhere a copy-paste job. 03 ### Screenshot flows you might rebuild For anything more complex — branching flows, follow-up sequences — take screenshots of the flow builder. Downgraded accounts keep their flows, but capped; a screenshot is the cheapest insurance if you later delete the account. 04 ### Then cancel from Settings → Billing With your data saved, cancel the subscription in the web dashboard. You'll retain paid access until the period ends. If you also want the account gone entirely, account deletion is a separate step — as is disconnecting the Instagram channel. ## What happens after you cancel Cancelling doesn't switch things off immediately — your paid plan runs to the end of the billing period. After that, the account reverts to ManyChat's Free plan, which since the March 2026 restructure covers roughly 25 contacts per month. Your flows are kept, not deleted, but they operate under Free-plan caps: once \~25 unique people have triggered your automations in a month, new contacts stop being processed. * Until period end: everything keeps working as normal on the paid plan * After period end: account drops to Free — flows kept but capped at \~25 contacts/month * Automations effectively stop for new people once the monthly contact cap is hit * Your Instagram channel stays connected until you disconnect it separately * Account deletion (removing your data entirely) is a separate, permanent action from cancelling Honest check ## Reasons to stay on ManyChat Cancelling isn't the right move for everyone. Three cases where keeping it makes sense: 01 ### You run multi-channel flows If your automations span WhatsApp, Telegram, or Facebook Messenger alongside Instagram, ManyChat's omnichannel depth is genuinely hard to replace — most alternatives, Reachlee included, are Instagram-focused by design. 02 ### You depend on complex branching Deep conditional flows with many branches, custom fields, and multi-step logic are ManyChat's home turf. If your funnel genuinely uses that depth, a simpler tool will feel limiting. 03 ### You hand accounts to an agency ManyChat's templates and agency ecosystem make handover easy. If an agency builds and maintains your flows, switching tools means switching workflows for them too — factor that in before cancelling. If you only need Instagram ## Rebuilding your automations takes minutes, not hours Most people leaving ManyChat use 2–3 Instagram automations. All of them exist in Reachlee: 01 ### Comment-to-DM with link buttons The workhorse: someone comments your keyword on a post or Reel, they get an automatic DM with a tappable link button. Set the keyword, write the message, done — the same automation, minus the flow-builder ceremony. 02 ### Story-reply automation Reply automatically when someone reacts to or replies to your story — the second most-used ManyChat automation, recreated in a couple of minutes. 03 ### DM keyword triggers and follow-ups Keyword-triggered DM replies plus a follow-up nudge for people who didn't tap the first message. Add lead capture to collect emails straight from the conversation. 04 ### Pricing that doesn't punish growth Reachlee's free plan covers 1 Instagram account and 1,000 DMs/month — versus ManyChat's \~25-contact free cap. Pro is a flat $9/mo with unlimited DMs and contacts, on the official Meta API as a Meta-verified Tech Provider. Bottom line Cancel from Settings → Billing, but export your contacts first — that's the one irreversible mistake people make. Stay on ManyChat if you truly use its multi-channel, deep-branching capabilities. If Instagram is your only channel and you use the standard 2–3 automations, you can cancel, rebuild in Reachlee in an afternoon coffee break, and swap a contact-scaled bill for a flat $9/mo — or the free plan, which alone covers 40× ManyChat's new free contact allowance in DMs. FAQ ## Cancelling ManyChat — FAQ Will I get a refund when I cancel ManyChat? Generally no. ManyChat's stated policy is that subscriptions aren't prorated — cancelling stops future renewals, and you keep paid access until the end of the period you've already paid for, rather than getting money back for unused time. Exceptions (billing errors, duplicate charges) go through their support. Since refund terms can change, check ManyChat's current terms of service or help center (help.manychat.com) before assuming either way — and cancel a few days before your renewal date so a slow support reply can't cost you another cycle. Do my flows get deleted when I cancel? No — cancelling the subscription downgrades you to the Free plan, and your flows are kept. But they run under Free-plan limits: since the March 2026 restructure that's roughly 25 contacts per month, so automations stop processing new people once the cap is hit. Deleting flows only happens if you delete your ManyChat account itself, which is a separate, permanent action. If there's any chance you'll want your flow logic later, screenshot the builder before touching anything. Can I keep using ManyChat's free plan after cancelling? Yes. Cancelling a paid subscription doesn't close your account — it reverts to the Free plan at the end of your billing period. The catch is what Free now means: about 25 contacts per month as of the March 2026 pricing change, down from roughly 1,000 before. That's workable for a very small account, but one modestly popular post will exhaust it. See our full breakdown of the limits at /guides/manychat-free-plan-limit. What's the cheapest alternative for Instagram only? Reachlee. The free plan covers 1 Instagram account, 1,000 DMs per month, and 10 leads — no contact cap. Pro is a flat $9/mo for 3 accounts with unlimited DMs, contacts, and leads, and the price never scales with your audience size. It covers the automations most ManyChat users actually run — comment-to-DM with link buttons, story replies, keyword triggers, follow-ups, lead capture — on Meta's official Instagram API. Keep exploring ## Keep reading [ManyChat pricing explainedWhat ManyChat really costs at your contact volume.](/guides/manychat-pricing/)[ManyChat's 25-contact free planThe 2026 free-tier change, explained.](/guides/manychat-free-plan-limit/)[ManyChat alternativesEvery option compared on price and features.](/alternatives/manychat/)[Reachlee vs ManyChatThe full head-to-head.](/vs/manychat/) --- Source: https://www.reachlee.co/guides/cancel-manychat