# Folders — Reachlee Docs

> Group contacts by hand into lists like Hot leads, Customers or VIP, and use those lists in campaigns, filters and the Inbox.

# Folders

Group contacts by hand into lists like Hot leads, Customers or VIP, and use those lists in campaigns, filters and the Inbox.

A **folder** is a list of contacts you choose. A person stays in a folder until you, an automation or a campaign takes them out. One person can be in as many folders as you like.

Use folders when _you_ decide who belongs, for example after a conversation, a sale or a collab request. When the rule is automatic, like "everyone who clicked a link this week", use a [segment](/docs/contacts/segments/) instead.

## [Ideas for folders](#ideas-for-folders)Copy Anchor Link

| Folder              | Who goes in                                  | What you do with it                                                   |
| ------------------- | -------------------------------------------- | --------------------------------------------------------------------- |
| Hot leads           | People who asked about price or availability | Follow up first in the Inbox, send them a launch campaign             |
| Customers           | People who bought                            | Thank-you or review-request campaign, exclude them from sales pitches |
| VIP                 | Your most engaged fans                       | Early access, giveaways, private links                                |
| Collab requests     | Brands and creators who pitched you          | Keep them out of fan campaigns, reply when you're ready               |
| Giveaway entrants   | Everyone who entered                         | Announce the winner, invite them to the next one                      |
| Wholesale enquiries | Business buyers                              | A separate campaign with trade pricing                                |

## [Adding people to a folder](#adding-people-to-a-folder)Copy Anchor Link

There are five ways, so pick whichever is closest to where you are.

1. **From the Contacts table.** Click the **+** in a row's Folders column, tick folders, or create a new one from the bottom of the menu.  
![Editing a contact's folders from the Contacts table](/_next/static/media/row-folder-menu.0ux-.i_7~ns39.webp)
2. **In bulk.** Select several contacts and click **Add to folder** in the bar at the bottom. **Remove from folder** works the same way.
3. **From the Inbox.** Open a conversation and add the person to a folder from the contact panel, without leaving the chat.
4. **Inside a campaign.** The **Add to folder** step files people automatically, for example everyone who answered "Yes, tell me more". It can also remove people from a folder.
5. **From campaign results.** On a campaign's results page, filter recipients to **Finished** or **Replied**, then add all of them to a folder in one click.

## [Managing folders](#managing-folders)Copy Anchor Link

Folders show in the sidebar under **Inbox** while the Inbox is open. Click one to see only those conversations. Hover a folder and open its **⋯** menu. **Edit** changes the name and colour, and **Delete folder** removes it. An emoji at the start of the name shows on every folder chip.

Deleting a folder removes the list only. Nobody is deleted from your contacts.

## [Where folders are used](#where-folders-are-used)Copy Anchor Link

* **Campaign audience.** Send a campaign to one or more folders, or exclude folders with **Don't send campaign to**.
* **Filters and segments.** The _Folder_ filter can match people who are in a folder, not in it, in any folder, or in no folder.
* **Inbox.** Filter conversations by folder from the sidebar.
* **Export.** Filter to a folder, then export that view.

## [Plan limits](#plan-limits)Copy Anchor Link

| Plan                  | Folders   |
| --------------------- | --------- |
| Free                  | 3         |
| Pro, Growth, Business | Unlimited |

Contact folders are not campaign folders

The **New folder** button on the **Campaigns** page makes a folder for organising your _campaigns_, like "Product launches". It never contains people and can't be used as an audience. Contact folders, the ones on this page, hold people. See [Organise campaigns](/docs/campaigns/organise/#campaign-folders-vs-contact-folders).

[ContactsEveryone who has commented, messaged or replied to you, what their status means, and what you can do with them.](/docs/contacts/)[SegmentsSaved filters that always show who matches right now, with examples, every filter explained, and how to use them in campaigns.](/docs/contacts/segments/)

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Source: https://www.reachlee.co/docs/contacts/folders